The Samanaga Diaries
The Samanaga Diaries
Blog Article
Amongst Samanage’s value propositions is the fact it lends companies greater visibility on difficulties and incidents; very well, we expect The seller really should prolong the visibility pitch to its asset management.
Samanage features a attribute-loaded suite personalized to streamline IT functions, from incident management and asset tracking to understanding base and self-services portals. Its intuitive interface and seamless integration capabilities ensure it is a gorgeous option for businesses looking for to optimize their IT assistance procedures.
The agent can see all ongoing, pending, and fixed incidents in the key perspective. It may be thoroughly configured to immediately demonstrate data that issues: due dates, sender, receiver… so there’s no need to click on Every single incident when prioritizing.
Samanage, an extensive IT provider management Remedy, stands out as a sturdy contender With this arena. Even so, the suitability of any application hinges on its ability to align with your precise organizational needs.
SolarWinds (NYSE:SWI), a leading supplier of highly effective and affordable IT management software package, today introduced that it's signed an settlement to acquire Samanage, a hugely reviewed and very rated IT assistance desk Alternative business situated in Cary, NC. In the last 7 a long time, Samanage has created a solid, well-respected merchandise guided by a purchaser-centricity that aligns perfectly with SolarWinds’ mission and commitment for the know-how Experienced Neighborhood.
This push launch contains forward-wanting statements regarding SolarWinds’ existing expectations. These ahead-on the lookout statements consist of, with no limitation, references to SolarWinds’ anticipations concerning the timing of your closing from the transaction as well as the addition on the Samanage goods to the SolarWinds IT Functions Administration portfolio, The expansion of your ITSM market and its ability to cross promote the Samanage items. These statements are usually not assures of future overall performance and therefore are matter to specified pitfalls, uncertainties and assumptions that happen to be tricky to forecast.
This delivers companies Considerably agility to scale their guidance infrastructure as business enterprise expands or contracts. The seller offers a quotation depending on the amount of assist brokers and asset products. Irrespective of whether you have 5 or 500 brokers, your pricing plan can be tailor-made to match your IT operational scale.
You may have an IT service desk only, an asset administration company only or an built-in Alternative. Samanage is suitable for full ITIL compliance; expectedly, large corporations will find it aligned with their services desk workflows. Nevertheless, the solution becoming a cloud services, is additionally scalable for the wants of modest and medium corporations.
“The IT Company Desk is core to any IT Expert's job and it is actually something which they interact with everyday to provide their workers.”
Issue Administration: Determine and review the basis results in of recurring incidents, enabling proactive difficulty-resolving and stopping upcoming occurrences.
Nevertheless, a thorough assessment of your unique needs and a deep dive into Samanage's abilities are important to guarantee a seamless healthy.
Most likely the most common positive reviews about Samanage is its reputable consumer support. “We could Speak to them by way of chat, electronic mail, mobile phone… the options give us many versatility,” mentioned just one of many contented buyers.
“Is definitely the Computer system plugged?” It is tech support’s most hated factor: the mundane tasks of frequently addressing exactly the same issue or difficulties that may be set utilizing, effectively, frequent sense. IT ought to concentrate on real not trivial problems, like server crashes or system bugs.
SolarWinds plans to amass Samanage for a acquire price of $350 million in funds or approximately $329 get more info million Internet of money acquired. SolarWinds options to fund the transaction mainly with its current cash harmony.
In a very make a difference of months, we were capable of streamline our company requests and shipping and delivery flows by furnishing Everybody–the large manager to assistance brokers to rank and file throughout departments–better visibility in their requests. Furthermore, an agent can rapidly increase a ticket by just clicking the “+” button within the interface.